Conflict in the Workplace Essay - 905 Words

The scenario about drug testing in the workplace provided key lessons to consider in a negotiation. Those lessons influenced the way I approach a negotiation and altered how I look at conflict in the workplace. It is important to understand that, while a negotiation framework is helpful in problem solving, the structure of a framework is flexible. Prior to the negotiation, the situation created a clear framework. Terry, the truck driver, tested positive for drugs. As a consequence of is test results, Terry meet with his superior and a counselor to discuss his future at the company. The rule was very clear: drivers are tested for drugs. Initially, I viewed the rule as identical to policy, and a rigid rule left little room for negotiation.†¦show more content†¦The framework must be flexible enough to absorb new information Another reason for a flexible negotiation framework is consideration of fairness. Terry’s job was on the line and had everything to lose. In the scenario, the negotiation was emotionally charged and managers considered whether the punishment fit the crime. I had difficultly feeling remorse for Terry because of the stigma associated with drug use. He didn’t use drugs but it was his word against science, and there was no way to win the argument. In looking back, I considered other circumstances, such as if Terry had gotten a DUI during a vacation, and came to the conclusion that, while are consequences for breaking a corporate rule, further discussions about proper reprimand were necessary. The meeting between the superior, Employee Assistance Program representative and Terry allowed for questions of justice to arise. Bringing additional details and personal considerations into the discussion made it difficult to come to a solution, but it ensured that the policy fit the situation. The question of justice will also influence how I will deal with conflict in the workplace. When addressing a situation, I tend to look at it through the filter of policy. For example, what does the policy say about Terry’s drug problem and what are the prescribed actions? Instead, I should look at in the reverse: does Terry’s drug problem fit within the policy and isShow MoreRelatedConflict in the Workplace1641 Words   |  7 Pagesget along on a daily basis. There’s going to be conflicts in every environment especially in the workplace. Conflict is a typical phenomenon of people’s relationship in workplace. Conflict is a fact of life. Conflict is hard to define because every situation is different in every different workplace. Conflict is a job not easily handled, and it can be really destructive if not properly taken care of. 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